Do you offer alterations?
Yes! We offer one-time complimentary alterations upon purchase, including adjustments like dress length, sleeve length, bust size, and other small sizing fixes. Any further alterations after the first complementary one will come with a small fee.
Can I return or exchange a made-to-order item?
No, made-to-order or customized items cannot be returned unless they arrive damaged or incorrect.
How can I track my order?
You’ll receive a tracking link via email once your order is dispatched.
Do you ship internationally?
Yes, we ship to many countries worldwide. Rates and estimated delivery times will appear at checkout.
Can I return a sale item?
No. All sale or promotional items are final sale.
Do you offer gift wrapping or packaging?
Every TRF order is packaged with care in our signature branding, including a complimentary TRF sticker sheet and loyalty card, and a handwritten card at request.
Do you offer refunds?
Refunds are processed only for approved returns. Once we receive and inspect the item, we’ll notify you via email. Refunds will appear in your original payment method within 7–10 business days. Or can be transferred as store credit.
Get in touch
Have questions about your order, or a general enquiry?